1. Order Processing Time

• Orders are processed within 1–3 business days after payment confirmation.
• Custom or made-to-order items require 7–14 business days for production before shipping.
• Orders are not processed on weekends or national holidays.

You will receive an email confirmation once your order has been shipped.

2. Shipping Methods

We ship using reputable courier services such as:

• FedEx
• UPS
• USPS
• Other insured carriers depending on location

All shipments include full insurance, tracking number, and signature upon delivery. We do not ship gold jewelry without these protections.

3. Delivery Timeframes

• Domestic Shipping: 2–5 business days
• Express Shipping: 1–3 business days

Delivery times may vary depending on customs, location, and courier delays.

4. Shipping Fees

• Shipping costs are calculated at checkout
• Flat-rate shipping for domestic orders

Shipping fees are non-refundable.

5. Order Tracking

• Tracking number
• Carrier details
• Estimated delivery date

It is the customer’s responsibility to monitor tracking updates.

6. Signature Requirement

• All orders require a signature upon delivery
• The recipient must be present
• We are not responsible for packages signed by third parties

If delivery is missed, the courier may attempt redelivery or hold the package.

7. Shipping Address Accuracy

Customers are responsible for providing accurate shipping information.

• Incorrect addresses provided by the customer
• Failed deliveries due to wrong information
• Packages delivered to the address entered at checkout

If returned due to incorrect address, additional shipping fees may apply.

8. International Shipping

At this time, Mandy Joyería does not offer international shipping.

9. Delivery Damage

• Do not accept the package if visibly tampered
• Take photos immediately
• Contact us within 24–48 hours

Claims made after this period may not be accepted.

10. Force Majeure

• Natural disasters
• Customs inspections
• Courier disruptions
• Strikes
• Government actions