1. Eligibility for Returns

• Within 5 days of delivery
• Unused and in original condition
• Original packaging included
• No customization of any kind

2. Non-Returnable Items

• Custom or engraved jewelry
• Resized rings
• Earrings and piercings
• Gift cards
• Final sale items

3. Damaged Items

If your order arrives damaged, please report it within
48 hours of receipt with photos or videos documenting the issue.

4. Refund Options

• Store credit
• Exchange for another item

Shipping costs are non-refundable.

5. Return Process

• Email us at sales@i220ajoyeria.com
• Include your order details and reason for return
• Wait for approval before sending the item back

All items are verified for weight, purity, and condition upon receipt.

6. Cancellations

Cancellations made within the first 24 hours after purchase will result in
store credit only.

7. Exchanges

Exchanges are allowed within the return window, provided the item meets all eligibility conditions.

8. International Orders

For international returns, the customer is responsible for all shipping costs, duties, and taxes.

9. Fraud Policy

Fraudulent chargebacks will be disputed through the appropriate legal channels.